This type of discussion where the guys who do the toughest job in the operation of directly supervising the workforce, get a chance to tell their boss and their boss' boss how they did, what obstacles they face, and how they plan to overcome those obstacles, is great in a moderate to high trust environment. (don't even think about one of these in a low trust environment....the "bus" will roll back and forth over many bodies in a low trust environment...).
If you do have a meeting like this, remember a few key points:
- Keep it focused and brief
- Listen more and talk less
- Find a positive for every negative and address the positive first.
- Say "Thank You!"
Your best information will always come from those closest to the problems you face.