Mark Twain - Author
Originally uploaded by Butterflies-R-Free
Sorry for the brief hiatus, friends.
Mark Twain once said:
"The right word may be effective, but no word was ever as effective as a rightly timed pause."
An interesting thought. It gives a glimpse of the importance of listening.
Communication is often at the root of misunderstandings, missteps, and miscues. We often get emotionally wrapped around the difficulties of people understanding our instructions, our words, our stated objectives. As a leader, some climates are more conducive to communication than others. Effective communications are much easier in a "high trust" environment. If you trust someone, it is easier to communicate with them, even forgive your own misunderstanding of what they have said.
In a "low-trust" environment, there is so much suspicion and "mind-reading" going on the it is often very difficult, sometimes impossible, to communicate effectively.
In both environments, that "rightly timed pause" will give the other person a chance to be understood, validated, and respected.
Think about that.